Systems
Whole departments,
working.
Each one is a system we built, put in production and handed to the team that uses it.
01 · Orders and back office
From the inbox to a validated order.
Orders arrive by email, PDF or phone. The system reads them, checks stock and the customer, and prepares the close. A person only sees the cases that need one.
- Reads emails and attachments
- Checks stock and customer terms
- Flags what does not fit, with a suggested fix
- Prepares the invoice for approval
Order for week 41 SO-24187
Hi, please find our order attached. We need it delivered by Thursday morning if possible. Thanks, Dana.
| Item | Qty | Unit | Total | Stock |
|---|---|---|---|---|
| Olive oil, 5LOL-5L | 24 | €38.40 | €921.60 | In stock |
| Sea salt, 1kgSS-1K | 60 | €1.85 | €111.00 | In stock |
| Rice, 25kgRC-25 | 120 | €27.50 | €3,300.00 | 96 available |
| Paprika, 500gPP-500 | 36 | €6.20 | €223.20 | In stock |
02 · Legal and compliance
Answers with the clause in front of you.
Ask a question about a contract or a regulation. You get a direct answer, the exact clause it comes from, and a list of what to check before acting.
- Every answer cites its source
- Works on your contracts and on legislation
- Shows the passage, highlighted
- Nothing is sent without review
Yes, as long as the contract does not forbid it. Your agreement with this client allows subcontracting without prior notice, with one condition: you stay responsible for the work.1
Two things to check before you do it. The client can ask you to name any subcontractor who has access to their site, and you must keep the insurance cover in section 9.2
The subcontractor's name and role, in writing, on request.3 Clause 7.3 sets no deadline, but your own policy says within five working days.
03 · Support and sales
Answers what can be answered.
Customer messages get a reply in the company's voice, with the order and account details already checked. Anything involving money or a complaint goes to a person with a draft ready.
- Replies grounded in the customer's real data
- Refunds and complaints always go to a person
- Drafts you can send in one click
- Every ticket has a clear owner
Charged twice for one order
Hi, I was charged twice for my last order. The second charge is from the same day. Can you sort this out?
Hi Kim, you are right, we can see two charges of 48.00 on 3 October. I have asked for the second one to be refunded. It should reach your account in 3 to 5 working days.
04 · Data and reporting
The numbers, always current.
The weekly report builds itself from the systems you already use, and arrives in the inbox of whoever needs it. Nobody rebuilds it in a spreadsheet.
- Pulls from your existing systems
- Same report, same time, every week
- Highlights what changed and why
- Sent to the people you choose